FAQ (Frequently Asked Questions)

Why do I need rafrŠn skilrÝki (digital certification)?

In order to be able to access VIRKĹs new information system all users need rafrŠn skilrÝki. The use of rafrŠn skilrÝki ensures that the highest security standards are met when logging into our system, which is very important to us in order to protect your personal information.

VIRK┤s information system allows users, counsellors and other professionals to communicate online which further ensures that all information is kept secure.

You can obtain rafrŠn skilrÝki free of charge ľ at your bank, at audkenni.is áand siminn.is.

What can I do while I wait for services to begin?

While waiting for an interview with a VIRK counsellor, or after reviewing advice on other possible options, it is important to remain as active in your daily life as your health allows. For further guidance please see Waiting for Services.

How do I access äMÝnar SÝ­urô?

In order to access our new information system which was launched on 14th May 2018, all users are required to have rafrŠn skilrÝki. This is why all users need to obtain rafrŠn skilrÝki in order to be able to access äMÝnar SÝ­urô and to access the online chat function.

You can get rafrŠn skilrÝki at www.aukenni.is, at your local bank branch and at SÝminn. When you have obtained your rafrŠn skilrÝki you can log in here.

How do I obtain rafrŠn skilrÝkiá(digital certification)?

In order to access our new information system which was launched on 14th May 2018, all users are required to have rafrŠn skilrÝki. This is why all users need to obtain rafrŠn skilrÝki in order to be able to access äMÝnar SÝ­urô and to access the online chat function.

You can get rafrŠn skilrÝki atáwww.aukenni.is,at your local bank branch and atáSÝminn.áWhen you have obtained your rafrŠn skilrÝki you canálog in here

What does VIRK do?

VIRK helps people to go through their vocational rehabilitation with the aim of getting back to work. To find out more information please watch this short clip on the vocational rehabilitation journey.

Do I get any financial support through VIRK while I take part in my vocational rehabilitation?

No, VIRK does not take part in any financial support. For more information please see Efling ľ Sickness Benefits.

Where can I seek financial support during my vocational rehabilitation?

VIRK does not take part in any financial support. Your benefits are based on your current employment status and how much money you have acquired through your union.

a. Sickness benefits ľ individually based payments from your employer.
b. Sickness benefits ľ individually based payments from your union health fund.
c. Rehabilitation pension ľ please see the Icelandic Health Insurance website for further information, Tryggingastofnun.
d. If you don┤t have any rights to access the above benefits then you may be able to contact your local municipal service centre (FÚlags■jˇnusta sveitarfÚlaga) which offer services and advise to individuals and families in all kinds of matters regarding welfare, schools, home services and more.

In order to find out more about what rights you have please contact your union: AS═, BSRB, BHM e­a VR. You can also find further information on financial support on the Efling ľ Sickness Benefits and Tryggingastofnun websites.

Do I qualify to access VIRKĹs services?

If you are unable to work due to a long-term illness, disability or an accident then you may have the right to access VIRKĹs services. However in order to qualify for services through VIRK, you must have a documented health issue and a referral from a health professional.

The sole purpose of VIRKĹs vocational rehabilitation is to get you back into employment either full- or part-time. It very important that you are committed and willing to take an active role in your vocational rehabilitation.

For further information please see here.

What do I need to do before I can access VIRKĹs services?

You need to make an appointment with your GP and they will assess whether vocational rehabilitation is attainable and make a referral on your behalf.

For further information please see here.

What happens once my GP has made a referral to VIRK?

Your referral will be reviewed by a team of specialist and if they deem that your referral meets all the correct requirements according to law number 60/2012 then you will be given an appoinment with a VIRK counsellor.

Your VIRK counsellor will then call you and invite you in for an appointment. See Wating for Services.

When do you start your vocational rehabilitation with VIRK?

Your vocational rehabilitation doesnĹt start until you attend your first appointment at your union with your VIRK counsellor ľ not before.

What are my rights during my vocational rehabilitation?

You are entitled to a vocational rehabilitation plan that works with your strengths and aims to overcome any obstacles you may be facing with regards to returning to work. It is important to understand that you are required to take an active part in your vocational rehabilitation, which means actively participating in all services that you and your counsellor deem fit.

Most of VIRKĹs services are free of charge. Bear in mind VIRK takes no part in financial support.

How do apply for rehabilitation pension?

VIRK takes no part in financial support.

a. In order to apply for rehabilitation pension you need to apply for it through äMÝnar sÝ­urô on the TR website www.tr.is.
b. You will need a medical certificate from your GP in order to apply for a rehabilitation pension.
c. You will be required to submit a rehabilitation plan which you can do with your GP or your VIRK counsellor within 2-4 weeks of starting at VIRK.

When can I access my rehabilitation pension?

The Icelandic Health Insurance are in charge of all rehabilitation pensions and they predict that it takes between 6-8 weeks to receive payment from when you submit your application. Your VIRK counsellor does not have any say in this process.

SvŠ­i

  • Gu­r˙nart˙n 1 | 105 ReykjavÝk
  • sÝmi 535 5700
  • Kt. 440608-0510
  • virk@virk.is

OpnunartÝmi skrifstofu: 9:00 - 16:00 (15:00 ß f÷stud÷gum)